As a Bodyshop specializing in insurance repairs, we understand the importance of a streamlined and thorough process to ensure customer satisfaction and efficient service delivery. We have put together some helpfull steps below outlining our insurance repair process which we believe will provide clarity and transparency for all parties involved.

Our guidelines below cover the following key aspects of the insurance repair process:

• Notify one of our team as soon as you have an accident, if it is not your fault we can deal with the claim on your behalf from that moment, if fault is disputed we can advise on what actions to take next and inform your insurance company of the accident.
• Obtain a claim reference number and an Audatex code from your insurer.
• Choose where you would like your car repaired. IT IS YOUR CAR AND YOUR RIGHT TO CHOOSE.
• One of our VDAs will carry out the initial assessment and required documentation of damages.
• We will communicate and coordinate with insurance companies.
• Estimation and approval process using  AUDATEX.
• Repair and restoration procedures using Thatcham methods/ Escribe.
• Quality control and post repair inspection to BS10125 standards.

It is our aim to adhere to these guidelines meticulously to ensure that the insurance repair process is carried out with the highest level of professionalism and expertise. We believe that this careful adherence will ultimately result in a positive experience for our valued customers and foster a strong and trusted relationship with insurance providers.